Morris Cosmetics — Wholesale
Refund & Return Policy
At Morris Cosmetics, customer satisfaction is our priority. We want you to feel confident and happy with every purchase. Please review our refund and return policy before placing your order.
01 — ALL SALES & RETURN ELIGIBILITY
Which products qualify for a return
Due to the hygienic nature of cosmetic and beauty products, we generally do not accept returns or exchanges on products that have been opened, used, swatched, or tampered with. Eligible items must be unused and unopened, in their original packaging, with all original seals and labels intact, and returned within 14 days of delivery.
Unused and unopened
Products must be unused and unopened, with all original seals and labels intact.
Original packaging
Items must be returned in their original packaging and in resaleable condition.
14-day return window
Eligible returns must be submitted and sent back within 14 days of delivery.
02 — DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos or videos. Once reviewed and approved, we will offer a replacement or a full refund at no additional cost to you.
03 — REFUNDS
Approved refunds are issued to your original payment method. Please allow 5–10 business days after processing for the refund to appear. Original shipping fees are non-refundable unless the return is due to our error or a damaged or defective product.
04 — NON-REFUNDABLE ITEMS
Opened or used cosmetics, swatched makeup, opened skincare or personal care products, clearance or final-sale items where legally permitted, and gift cards are not eligible unless they arrive damaged, defective, or incorrect.
05 — ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed, packaged, or shipped.
06 — RETURN SHIPPING
Who pays for return shipping?
For approved returns due to a change of mind or customer preference, the customer is responsible for return shipping costs. If the return is due to our mistake, we will cover return shipping costs where a return is necessary.
07
Request a Refund or Return
Email keirmorris@morriscosmetics.com with the subject line “Refund or Return Request.” Include your full name, order number, and a brief explanation.
Response Time
We Review Your Request
Our customer service team will review your request and respond within 2–3 business days.
Documentation
Send Supporting Details
For damaged or incorrect orders, include clear photos or videos showing the product and packaging.
Resolution
Receive Your Resolution
After review, we will confirm the next steps for your refund, replacement, or return.
Commitment
Our Commitment to You
We appreciate every customer who chooses Morris Cosmetics. We are committed to quality beauty products and excellent customer service. If something is not right, please reach out and we will do our best to make things right. Thank you for shopping with us! ❤️
REFUND SUPPORT
Questions About a Refund?
Our wholesale support team can help with return authorizations, damaged or incorrect orders, and refund status. Please include your full name and order number when you contact us.
Email: keirmorris@morriscosmetics.com
Phone: +1 863-390-0010